Senior Product Manager- Value Creation & Discovery page is loaded

Senior Product Manager- Value Creation & Discovery

ABOUT US

We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.

Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.

With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.

We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.

Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.

Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.

And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.

JOB PURPOSE

As Senior Product Owner Value Creation & Discovery you will be responsible for driving continuous innovation within our consumer products to deliver best-in-class customer experiences and improve customer engagement with our TV & Entertainment propositions.

Within this role you will be expected to work with commercial, content and product stakeholders within our country operations and central teams to gather needs, opportunities, demand and underlying requirements related to the introduction of new and the improvement of existing Entertainment customer value propositions and experiences.

This includes experiences such as watching TV in home and on-the-go, using streaming apps, audio & music, providing access to games, discovering new content, having access to personalized experiences, and ensuring availability of integrated service offers meeting the needs of our customers for Entertainment.

The Senior Product Owner is expected to work across all these partners to establish aligned views on the underlying business value, business requirements and target experience to ensure scale and efficiency during implementation. The Senior Product Owner is responsible for maintaining oversight of the relative priorities within the demand to secure a prioritized backlog whilst working with our strategic technology and content partners to drive continues delivery of value-creating changes within the Entertainment platform.

The Senior Product Owner works closely with central Quality & CEX teams and the country stakeholders to gain and respond to Voice of the Customer feedback with the objective of enhancing the value delivered within the CVP and improve engagement.

Within the Value Creation & Discovery team it is expected to work with central strategy and country teams to research, run and maintain a multi-year roadmap reflecting identified and future CVP’s, value-creating services related or affiliated to Entertainment, initiatives and arguments supporting or contributing to long range financial plans and marking technology waves enabling strategic pivots.

KEY ACCOUNTABILITIES

• Lead in the expertise field of entertainment for setting the priorities on our investments, scope and defined business requirements for the future
• Lead and prioritize budget for respective business area throughout our group, in close interworking with our operating markets and key senior stakeholders
• Ability to set and define our next generation strategy for Liberty Global and our markets to guide them into the next wave of developments for the entertainment domain
• Translate the company’s customer value proposition(s) for Entertainment into meaningful, industry-leading experiences, propositions & solutions that delight our customers and fit our ‘Tomorrow’s Connections Today’ mantra
• Ensure complete bring together of customer, commercial and financial needs and objectives within operating markets related to Entertainment. Write and maintain product concept and requirements documentation
• Ensure continuous review of business value and priority setting for changes and enablers within Entertainment platform
• Ensure cost and delivery efficiencies through finding opportunities to scale business requirements across markets
• Work with central strategy, finance and customer experience teams to identify and bring forward opportunities and reasons to increase value and improve engagement related or affiliated to Entertainment experiences
• Secure a trusted and reliable interface towards country collaborators, strategic technology and content partners on roadmap planning, feature release priorities, platform improvements, customer, and user experience changes and CVP activation
• Ensure activation of strategic, financial, and commercial enablers and objectives for the company and its ecosystem within platform roadmap and feature releases
• Integrate service performance and quality requirements according to quality-by-design principles to enable monitoring and management of service level agreements and product performance metrics
• Work with strategic technology partners and central technology teams to enable and unlock opportunities to increase customer value within the platform
• Apply a fact-based and data-led decision-process on product ownership and development
• Be pro-active, pragmatic, instigate improvements, encourage standard processes across markets and apply practical innovation with the objective to drive product and thought leadership

KNOWLEDGE & EXPERIENCE

ESSENTIAL SKILLS & ABILITIES:

• Extensive experience of making things work better with technology
• Proven track record to guide and shape employee experience using technology as a critical enabler
• C-Suite experience with selling a vision is critical. This means understanding big and small picture, ability to articulate and sell a vision and drive to achieve it
• Ability to be credible at all levels of the organization. Our partners and opinion formers are at every level of the organization and it is critical that we listen to them all
• Proven experience simplifying enhancing service experiences for customers

DESIRABLE SKILLS & ABILITIES:

• Exceptional leadership skills, with the ability to develop and communicate an End-User
• Service vision that inspires and motivates staff and aligns with the Tech and business strategy
• Effective influencing and negotiation skills in an environment where resources required for success may not be in direct control of this role
• First-rate strategic perception and insight must be complemented by the problem solving skills necessary to drive tactical implementation
• Innovative and creative, able to bring new thinking to the organisation and our partners
• Able to spot market trends, opportunities and threats
• Excellent interpersonal skills will be needed in order to build strong, cooperative internal and external relationships across all levels and geographies
• Great listener able to understand the other persons perspectives and needs, enabling strong partnerships
• Strong written and oral communication necessary to evangelise with internal collaborators and external partners and develop early stage strategic plans
• Highly self-motivated and objective driven individual continuously keeping the end goal in mind
• Capable of standing up for their values and objectives whilst selling or developing their ambitions
• Adaptable with the ability to successfully deal with and sort through ambiguity
• Organised and professional approach to work with enough flexibility to pivot when change is required

PREFERRED EDUCATION/ QUALIFICATIONS:

• Strong academics demonstrating intellectual curiosity and problem solving in complex environments
• Degree in engineering, IT, maths, business or other subject showing strong analytical capabilities
• Ideally a Masters or further qualification in relevant area

Benefiits:

• Competitive salary + Eligibility for our Bonus Plan
• 25 days annual leave with the option to purchase 5 more
• 3 Days of Volunteering Time Off
• Free access to LinkedIn Learning & Coursera to continue to develop and grow your career with us
• Free premium subscription to Calm – a renowned well-being & meditation app (NL only)
• Company Laptop, Mobile and Phone Subscription
• Company Pension Contributions
• Access to our car benefit scheme (UK only)
• Access to personal medical and dental insurance (UK) / Subsidies on Health Insurance (NL).
• Access to discounts on superfast fibre broadband subscriptions.

* Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We’re 100% committed to having a workforce that represents every part of our society. So we’re keen to hear from candidates of all background and circumstances.

Similar Jobs (1)

Senior Customer Experience Data Scientist

We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.

Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.

With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.

We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.

Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.

Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.

And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.

 

OUR FUTURE OUTLOOK IS EXCITING, TOGETHER

Privacy Policy

The data included in the candidate account (eg. your name, e-mail address and CV; hereafter collectively “your data”) will be processed by Liberty Global as the Controller for the purposes of candidate selection, placement and employment.

Your data can also be shared with Liberty Global plc and/or its majority owned subsidiaries (collectively, the “Liberty Global Group”, “we” or “us”) and third party organizations providing recruitment, selection, placement and employment services.

Such third parties will use candidate information only in connection with such services, and applicable law.

Your data will be retained for the period of up to 1 year after closing the selection process, after which it will be deleted.

You have: the right to access your data or ask for a copy of the personal data that we hold about you and, if such personal data is inaccurate or incomplete, to request the rectification, erasure or blocking of such personal data. You have the right to object to the processing; and the right to lodge a complaint at a supervisory authority or a court of law in accordance with applicable laws. 

If you wish to exercise your privacy rights or if you have any questions about our use of your data or about your privacy rights please contact: Peopleservices@Libertyglobal.com