Your contribution will be essential in progressing Rabobank as a ‘Rock Solid’ and efficient bank. You’ll help the credit core and other stakeholders to signal and improve problems in the end to end credit journey. You help to quantify the effect of improvement activities to enable value driven prioritizing. You support teams to change these ideas into actual improvements.

You and your job

Many clients appreciate the credit services and products of Rabobank. To ensure clients continue to do so in the future, we must continuously improve the end-to-end Credit Journey that shapes the customer experience. Business and regulatory change drive the improvement backlog for the end-2-end credit chain and involves many stakeholders. Together with stakeholders you signal issues in the credit journey and improve them by finding the root cause and redesign the process. You help to define End to end monitoring of the most important key value indicators in the credit journeys.

Practical Examples

• Guiding Value stream mapping and process redesign sessions together with various teams across Group Risk and different Business Units
• Designing and improving monitoring of the credit journey and the tribe CreditCore implementation process. Looking at ‘time-to-yes’, ‘automation rates’, ‘capital allocation levels’
• Both drive and support analysis and improvement on both credit risk cycle and the tribe CreditCore implementation process.

Facts & Figures

• 36 hours per week
• CreditCore Tribe has about 280 employees
• Team Continuous Improvement is in development, growing and aims for 12 colleagues
• An international environment with about 43k Rabobank colleagues around the world

Top 3 responsibilities

• Work with Tribe CreditCore delivery Squads and support them and the various Business Units in identifying and improving the most important KVI’s on the Credit Journey
• Design the measurement and analysis of the Credit Journey KVI’s and KPI’s and give data driven advice on how to improve the Credit Journey.
• Drive improvement projects within the credit journey.

Together we achieve more than alone

We believe in the power of diversity. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our Continuous Improvement team.

“We work in a collaborative environment, always supporting each other when knowledge transfer is needed.

Your future 5 colleagues in the very diverse Chapter CreditCore Process Management all want to have the basics right and from there continuously improve on a personal level as well as on a team level. The way we work is based on collaboration, is results-driven with respect for differences in opinion.

Talking of Rabobank: we are a Dutch bank that operates in 38 countries for over 9,5000,000 customers. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work and do business.

You and your talents

An analytical, creative & service oriented mindset are key., Agility, a transparent way of working and a team-player with excellent communication skills are clearly essential for this role. You are the Continuous Improvement Consultant that can bring people together a complex stakeholder environment. In addition, you can convince us with the following skills:

• You have an Academic or Bachelor’s degree ideally in business, banking, finance, economics or IT
• You have affinity with the credit journey.
• You have experience in facilitating improvement activities with different actors in a value chain
• You have Black belt certification or Green belt with a track record of process optimization
• You’re able to transform data into clear insights.
• You present your insights or advice in a concise and inspiring storyline.
• As a Bank with international footprint excellent oral and written communication skills in English is mandatory
• You are aware/experienced in agile project management approaches like SCRUM, or SAFe
• You are highly communicative, have a cooperative spirit and you lead by example
• You are creative by nature and like to solve problems by a practical approach
• You are service minded and have a ‘can-do’ attitude in a large complex organizational setting and you can show that by experience

This is what we offer you

• A salary in the range of €3.959,74 up to € 6.741,24 gross per month (compensation grade 9-10), but will be based on knowledge and experience ;
• A thirteenth month and holiday allowance;
• An Employee Benefit Budget (11 % of your monthly salary);
• Flexible working times and location-independent working;
• A pension scheme for which you can opt for a flexible personal contribution

You and the job application process

Reply for the vacancy of continuous improvement consultant before December the 29th 2023

Any questions about the job content?

Contact: Wouter van Aaken of the Continuous improvement team via wouter.van.aaken@rabobank.com or telephone: +31 6 41227590.

Responses will be handled in accordance with vacancy management.

Any questions about working at Rabobank and the process? Joris Opdam, Corporate Recruiter via joris.opdam@rabobank.nl .

We will hold the interviews through a video call.

You can find answers to the most frequently asked questions on rabobank.jobs/en/faq .

A security check is part of the process. We respect your privacy.

Applying In 5 steps

We'd like to get to know you.

Step 1 Applying

Thanks for applying! We consider all the CVs and covering letters that we receive. After the closing date, you will hear from us as soon as possible.

Step 2 First interview

Usually you’ll be meeting with your (potential) team leader and an immediate (future) colleague. We are keen to get a sense of whether you are a good fit for the position and our team. And you probably have a lot of questions too.

Step 3 Second interview

We want to speak to you a second time. In this online meeting, we will delve deeper into the details of what the job entails. Another colleague will often join the interview too.

Step 4 Offer

If you are a good match for us and we’re a good match for you, then you’ll receive a good offer by email. Some positions require you to undergo further assessment first.

Step 5 Screening

We assess whether you are trustworthy enough to work for Rabobank in a screening process.

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