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Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment?

We are currently recruiting for an IT On-Site Support Team Lead for our Systems Division in Amsterdam .

MUFG Bank Europe N.V. (MBE) is a fully-owned subsidiary of Mitsubishi UFJ Financial Group (MUFG), one of the largest ranked Financial Groups in the world in terms of assets. A world-class set of businesses and more than 180,000 employees in 50 markets. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide.

For more than 50 years MBE offers corporate and investment banking services to both Japanese and non-Japanese corporate customers in The Netherlands and, through its branches. The goal is to be among the top performing foreign-owned banks operating in The Netherlands, providing value-added banking services and excellent operations, fulfilling both Japanese and Global Multinational Corporate customers' needs.

At MBE we are committed to contributing to a more sustainable future. Thus, we will encourage you to embed environmental, social & governance (ESG) factors in your everyday work and in our culture.

The MBE subsidiary based in The Netherlands is a network of branches (Germany Branch (Dusseldorf, Hamburg, Frankfurt, Munich), Spain Branch (Madrid, Barcelona), Belgium Branch (Brussels), Austria Branch (Vienna)), managed from Amsterdam.

As part of IT Service Delivery, you will contribute to the provision of system support ensuring effective delivery to meet user needs in line with agreed procedures and service standards. You will also manage the team and coordinate all activities in the team.

Systems Division supports MBE’s IT structures with regard to IT applications, infrastructure, and hardware.

The role includes the following:

• Team Management – On-site Support.
• Partly hands-on, part team coordination 50/50.
• Coordinates activities and tasks within IT On-Site Support Team including other activities and tasks which fall under the remit of IT Service Delivery.
• Can lead minor IT projects.
• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Advise users on appropriate course of action.
• Monitor issues from start to resolution.
• Maintaining the CMDB.
• Handling service requests via standard work instructions.
• Contribute to the day-to-day operations of IT-infrastructure and Applications by executing daily operational tasks.
• Creating and maintaining documentation necessary for daily operation.
• Ensure procedure manuals are updated and that other team members are aware of changes.
• Support and contribute to bringing IT-related changes/projects to production.
• Ensure compliance with the Bank’s rules, policies, procedures, and guidelines together with all relevant regulatory and statutory requirements.
• Support the local IT-service people in different branches (Belgium, Madrid, Austria and others).

In order to be successful in the role, you will need the following:

Skills and experience:

• The function requires an intellectual and working background minimal at HBO level
• Experience in working in an environment with the formal incident, request fulfilment and change processes. Has minimum of 2 years in team leadership.
• Good knowledge of the ITIL processes.
• Good knowledge of ServiceNow is an advantage.
• Knowledge of Windows client and server operating systems.
• Knowledge of Microsoft Office products.
• Basic knowledge of different IT platforms (Vmware, Citrix, VDI)
• Basic knowledge of networks and IT security.
• Experience in Banking is a plus
• Verbal and written communication skills in English is essential. Additional Dutch language is preferred
• Taking the initiative to contribute to improvements in the team.

Personal requirements:

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally
• Influence and Inspire Others
• Think Strategically
• Manage and Develop Talent

What do we have to offer:

We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.

• We take into account your home situation and your ambitions and help you to balance work and private life.
• Monthly team events.
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.

Besides that we will offer you:

• Gross salary based on experience and consistent with the market
• 8% holiday allowance and 13th month payment.
• 30 vacation days per year. Optional you can buy 15 additional days.
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,21 per km with a max of 75km one way.
• €5,00 net remote working compensation per day, with a maximum of €60,00 per month.
• Possibility to order a mobile phone (up to €800,-)
• Possibility to order Office Equipment’s for the home office, (up to €500,-)
• Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country.
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes).
• Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme.
• Training & development possibilities paid by the bank
• Health insurance: Collective premiums offered, for own expense.

Additional information :

Acquisition in response to this vacancy is not appreciated.

The role is based in the Netherlands. All candidates need to be willing to relocate to the Netherlands. Internal employees will be supported in case of relocation.

For more information regarding this position you can contact our Talent Acquisition Specialist at: maria.sifniou@nl.mufg.jp

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

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