Do you get overenthusiastic about minimizing delivery risk for projects by bringing in the structure, overview and streamlining activities? Are you hands-on and service oriented? Then this role of Service Operations Officer could be the perfect role for you!

What will you do?

Providing world-class ServiceNow professional services to our clients is one of our main pillars within the company. To keep an overview and streamline these activities, we have a Service Operations Team, as part of the Global Delivery Office. As a Service Operations Officer you play a key-role in planning, implementing and optimizing project- and control functions. You are responsible for the monitoring, coherence, documentation and reporting of projects in order to support us with the project implementation.

Your scope of work:

• Maintaining a Project and Contract administration
• Overall responsibility for the Time to Invoice process
• Communications with Project Managers, Consultants and other Stakeholders
• Supporting project managers
• Supporting risk and issue management, scope and change management, resource management and quality management
• Support seeking and staffing in scheduling of consultants
• Registration and preparation of action lists, issue logs, requests for changes and risk analyzes (Contract Management)
• Checking and preparing data for invoicing, overtime and projects (Reporting)
• Evaluation of customer feedback (Knowledge management)
• Create, maintain and improve Standard Operating Procedures (SOP)
• Identifying project issues, improving the communication and making proposals for solutions to management and other stakeholders

We ask

• Bachelor in Economics, management, finance or any related field
• Excellent Microsoft Office skills (Excel)
• Professional Working Proficiency in English; Fluent in Dutch is a big plus
• Good communication skills (Concise, Friendly, Confident)
• Analytically skilled
• Service oriented, Hands-on and Pro-active
• Problem solving mindset
• Keen eye for detail
• Good understanding of the characteristics of a Professional Services Organization
• Project Management related background or certifications like Prince2 or IPMA

What’s in it for you

• Competitive salary
• Bonus based on company performance (if 100% target achieved)
• Pension scheme
• Holiday allowance (25 days for a full-time contract)
• Modern laptop
• Internet, transportation and phone allowance
• A modern, flexible and multicultural workplace at an innovative and global company
• Ambitious and kind colleagues from all over the world
• A challenging position with lots of room to grow

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page!).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About Plat4mation

Based in The Netherlands, Belgium, Germany, USA, India and Switzerland, we are an Elite ServiceNow Partner dedicated to delivering world-class products and services for the ServiceNow platform. We are driven to realize maximum value in the IT, employee, and customer workflow experiences for each one of our customers. We do this by providing a flawless customer experience utilizing our extensive expertise.

Since our inception in 2013, we have grown to more than 250 employees globally, and we are still growing strong! With a team of specialized consultants, we aim for the highest possible results while creating jaw dropping experiences for our customers.

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers@plat4mation.com or apply directly by filling out the form below.