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Senior Director of Strategic Initiatives & Operations

The Senior Director of Strategic Initiatives and Operations is responsible for leading key strategic initiatives and business operations for the Customer and Partner Experience (CPX) organization in EMEA. This role will support the Vice President (VP) with strategy, implementation, execution and growth, as we continue to grow and scale our ability to deliver world-class experiences to implementer and users of the Workiva platform.

Through effective leadership, this results-oriented leader will lead key strategic initiatives and programs, driving accountability and operational excellence in the EMEA organization to achieve objectives, while also working collaboratively with leaders to influence and implement globally-impacting changes.

What You’ll Do

• Partner with VP of CPX EMEA to execute the Workiva CPX strategy for the EMEA region

• Lead strategic initiatives and programs across CPX and cross-functional teams to drive efficient transformation, scale and growth

• Oversee objectives and key performance indicators relevant to CPX

• Work closely with Finance, Sales and other departments to build and maintain resource forecast models across various functions

• Prepare presentations, reports and other assets to assist the VP and Chief Customer Officer in leading initiatives and executive business reviews

• Ensure that financial, performance and risk metrics are kept up to date and moving the business forward

• Transform day-to-day operations and activities to reduce administrative overhead

• Conduct research and analysis on market trends, customer behavior, and industry best practices

• Work with Partnerships team to operationalize the Workiva Partner journey

• Lead a team of direct reports in CPX Business Operations

• Delivery critical updates to leadership across Services, Customer Success, Support and Partner Experience

• Ensure consistency and accuracy of critical CPX metrics

• Serve as a key stakeholder in software implementation projects

• Own CPX EMEA program for customer and partner satisfaction and sentiment, leading to outstanding customer and partner experiences

• Remove barriers that hamper inter-and intra-department communication

What You’ll Need

Minimum Qualifications

• 12+ years of related career experience in Customer Success, Professional Services or Product Implementation in a technology organization - preferably SaaS

• Undergraduate degree or equivalent combination of relevant career experience and expertise

Preferred Qualifications

• 8+ years of management experience with demonstrated effectiveness building and managing a team

• Operating knowledge of Customer Success and Professional Services within a technology organization - preferably Software as a Service (SaaS)

• Experience working inside of a high-growth technology organization - preferably SaaS

• Deep knowledge of data analysis in relation to Customer Success, Partnerships, Professional Services and operational metrics

• Experience leading and supporting all activities related to resource planning, capacity planning and availability of workforce

• Proven ability to effectively lead and manage others with strong and effective delegation and direction

• Proven ability to manage complex projects and initiatives, with a track record of delivering results on time and on budget

• Proven ability to develop a clear strategy and vision for their organization

• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels

• Able to hold executive presence and ability to influence internal organization on strategic initiatives

• Excellent presentation skills

• Strong sense of learning agility

Travel Requirements & Working Conditions

• Up to 25% travel for customer and internal events

• Reliable internet access for any period of time working remotely and not in a Workiva office

Where You’ll Work

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.

At Workiva, you’ll enjoy: 

• Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.

• Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more

• Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
  
   

Learn more about life at Workiva:

Learn more about benefits:

Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com .

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Apply for open positions through your Workday account on our Internal Career Site . For questions, please reach out to the recruiter listed on the job posting.