Overview

As Lead Instructional Designer, Passenger Portfolio, you will enable our Passenger customers to make the best use of our solutions. You will be accountable for designing, developing and delivering cutting-edge eLearning and live training.

Reporting to the Head of Global Product Training, you will be a part of the Global Product Training team responsible for the Passenger Portfolio training content.

What You Will Do

• Manage the instructional design process, including timelines and resources. Collaborate with team members, subject matter experts, and stakeholders to keep projects on track.
• Set the direction for and create instructional materials, which may include written content, multimedia elements such as videos, interactive modules, assessments, and simulations. These materials should be engaging and effective in conveying the learning content.
• Assess and categorize tasks and projects based on their strategic importance, urgency, and impact on overall goals.
• Design and develop comprehensive learning curricula or courses that align with the identified learning objectives.
• Review and test instructional materials to ensure accuracy, functionality, and alignment with learning objectives. Make necessary revisions based on feedback and testing results.
• Serve as Subject Matter Expert (SME) to technical writers and instructional designers for the design and development of training material and products Online Help.
• Stay up to date with the latest advancements in passenger solutions, technology, and systems, as well as the latest instructional design trends, methodologies, and technologies.
• Conduct a thorough assessment of the learning needs and objectives. This involves working closely with subject matter experts and stakeholders to understand what knowledge or skills need to be acquired.
• Determine the appropriate delivery methods for the learning content, whether it's through traditional classroom instruction, e-learning platforms, blended learning, or other formats.
• Use innovative thinking to design engaging and interactive learning experiences that capture learners' attention and promote retention.
• Gather information from subject matter experts’ technical documentation.
• Attend product sprint calls to ensure that the training content is up to date with the latest functionality.
• Advise on training requirements for RFPs.
• Provide training and support to instructors or facilitators who will deliver the training to ensure they understand the instructional materials and delivery methods.
• Provide constructive feedback to peer trainers.

Qualifications

Technical Capability

• Expertise in Information Technology, Airline / Airport passenger ground handling, or Air Transport Industry technology.
• Knowledge of aviation technologies for passenger processing such as self-service kiosks, biometric authentication, mobile boarding passes, queue management systems, automated boarding gates, etc.
• Proficiency in productivity and documentation tools like PowerPoint, Excel, Power BI, Word, etc.
• Competence in using instructional design tools and software, e-learning platforms, Learning Management Systems (LMS), and multimedia production software (Articulate Suite, Adobe Cloud, Camtasia, etc.)

Who You Are

• Ability to incorporate multimedia elements like graphics, videos, animations, and interactive components into instructional materials.
• Ability to adapt to changing priorities and unexpected challenges. Swiftly reprioritize tasks as needed to address evolving business needs.
• Demonstrate strong problem-solving skills to resolve conflicts and resource constraints that may arise during task prioritization and workload management.
• Understand various teaching and learning theories, instructional strategies, and adult learning principles to design effective learning experiences.
• Familiarity with instructional design models to guide the design process.
• Strong written and verbal communication skills to interact with subject matter experts, clients, and stakeholders, as well as to convey complex information clearly to learners.
• Flexibility to adapt to changing technologies, learner needs, and project requirements, as well as the ability to revise instructional materials as needed.
• Collaboration and teamwork skills to work effectively with diverse teams, including subject matter experts, instructors, product managers and developers. 

What We Offer

SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA

SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

Keywords: Baggage, Supervisor, Instructional Design, eLearning, Trainer, Airlines, Ground Handlers

For your security, during a SITA hiring process:

• Never respond to an email asking for a payment, your credit card number or a copy of your bank details;

• Always check the sender's address before opening the message. For SITA, the address must be equal to “givenname.surname@sita.aero”. Otherwise, it is a fraudulent message;

• All open positions are published on SITA official website and we encourage candidates to apply through it directly.

In case of issues with uploading your CV or accessing the application system, please contact us @ careers@sita.aero