At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 225 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share. The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.Do you thrive in the nocturnal world, ensuring seamless guest experiences while coordinating the intricate details of a hotel's night operations? If so, we have an exciting opportunity within our Front Office department for you as our new Night Auditor. What exactly will I be doing as a Night Auditor? As Night Auditor you will be the key player in managing the Front Office tasks during the night shift. Your responsibilities will encompass handling arriving and departing guests, addressing guest inquiries, and ensuring the financial closure of the day. Your responsibilities: - Guest Management: Be the first point of contact for arriving and departing guests, assisting with inquiries and requests around their stay. - Financial Closure: Oversee the financial closure of the day in the PM system, meticulously checking all administration and transactions from the previous day. - Emergency Response: Manage the reception during the night, handling complaints, addressing problems, and responding to emergencies following SOPs and procedures. - Collaboration: Act as the linchpin between departments, ensuring clear communication and creative problem-solving for the best guest experience. For this role, it is necessary to meet the following requirements: - Willing to work night shifts (22:45 - 07:00) during weekdays, weekends, and on public holidays. Willing and able to assist in other departments if business requires. - At least 1-2 years of relevant experience with nightshifts and/or Front Offi

Opleiding

Niveau Vmbo

Overige

Talen: Nederlands

VMBO