RW Services strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, RW Services has created one of the most advanced fulfillment and logistic networks in the world. If you thrive in a challenging and fast-paced environment, we might be your perfect match. We don't like to sit still, which is why we always treat every day like its day one. It's that kind of spirit that drives our success now and in the future, and you could be part of it…

We are currently looking to hire an External Fulfillment Specialist to join the team. The External Fulfillment Specialist will communicate and bridge gaps between RW Services and the Third Party Logistics provider (⚠PL). The role will interact with various teams to resolve issues quickly and effectively. Effective communication is essential and this can be at all levels within RW Services and the ⚠PL organization. Successful candidates must be able to work on their own initiative and be able to prioritize the right tasks in order to deliver results timely. Candidates will be expected to travel up to ⚠% of their time.

• Monitor ⚠PL performance KPI metrics to contractual level
• Produce weekly reports on KPI metrics and monitoring performance against this
• Work with ⚠PL teams to resolve issues impacting the ⚠PL in Inventory Control or Quality, Shipping, Transportation, Inbound and Outbound
• Perform site audits to identify risk at ⚠PL in terms of processes, buffer control, health and safety, site fullness or any improvement needed
• Support RW Services departmental queries arising from ⚠PL site including Customer Services, Supply Chain, Retail, Transportation, After Market Services, and Retail Business Services
• Trouble Shoot any systemic issues identified escalating to the relevant RW Services and ⚠PL team to resolve
• Perform trainings or improvement on processes
• Visit ⚠PL for audits, training and process improvement workshops
  

We are open to hiring candidates to work out of one of the following locations:
Den Haag, NLD

Basic qualifications

• Several years of experience in logistics, e.g. as a warehouse worker, auditor or process improvement specialist
• Good computer literacy: Access, Excel, PowerPoint, Outlook, and Word
• B⚠ English and B⚠ Dutch proficiency
• Ability to travel freely for business within the country (up to ⚠%)
  

Preferred Qualifications

• Previous experience in RW Services operations
• Bachelor degree
• Technical experience in a similar role as a specialist
• Have autonomy, initiative and proactivity in problem solving
• Being able to cope with a fast-paced environment and several priorities
• Basic knowledge of SQL