Support Operations Engineer Level II

Our mission is to be the world's favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at KT Solutions, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best!

We B&M Agency each other. We Advoc⚠ for our partners. We Innov⚠ continuously. We SB Staffing life.
Ready to Elevate Your Career? Come join us at KT Solutions and embark on a thrilling journey with our Support Operations EMEA team as a Support Operations Engineer Level II in our amazing offices Zwolle

Picture this: You'll be at the forefront of revolutionizing support operations at KT Solutions, providing technical expertise that ensures our amazing colleagues receive unparalleled service.

As a Support Operations Engineer Level II, you won't just troubleshoot issues – you'll be orchestrating a symphony of solutions, diving into the heart of technical intricacies and emerging victorious with resolutions that leave our amazing colleagues in awe!

The Team: The Support Operations EMEA team are high-energy, fun, and driven with a 'can do' attitude. Dynamic and teeming with technical expertise, they're a supportive crew that thrives on collaboration. A fast-paced journey where every day is a blend of passion, fun, and innovation!

Your day as a Support Operations Engineer Level II includes:

  • Assessing and supporting Non-Standard requests, including Audit requests, eDiscovery, Access requests or other escalations
  • Supports KT Solutions staff by fulfilling User Requests and resolving new and escalated Service Incidents
  • Routine Maintenance and upgrades of End user hardware/software systems and other hardware and systems in the office estates
  • Participating in retrospective, Root Cause investigations and Problem creation
  • Contribute to and author knowledge base articles in Confluence as well as automation scripts
  • Asset cataloguing, tracking, deployment, and inventory management
  • Drive your own personal development and performance improvements by participating in learning paths on B&M Agency, taking part in KT Solutions L&D programs, receiving peer or manager coaching, taking on stretch projects or on the job training

You'll be ideal for us if you:

  • Significant experience related IT support experience in a medium to large size organisation
  • Experience of supporting end user devices running various Microsoft Windows platforms (Windows ⚠/Windows ⚠) & Mac OS
  • Demonstrable expert level support for Microsoft Office ⚠/Windows ⚠ platforms (Office, Teams, SharePoint, OneDrive)
  • Experienced and knowledgeable of Azure Active Directory, Teams and Exchange admin centers, MS Partner Centre
  • Thorough understanding of cybersecurity tooling
  • Experience with Proofpoint and Sentinel One highly beneficial
  • Strong network troubleshooting skills; firewall management, routing, ICMP, DNS resolution, etc.
  • Scripting experience; PowerShell, python, bash, etc.
  • Proficiency with device endpoint management systems such as Intune, Kandji or JAMF
  • Experience with Audio/Visual devices, such as conference rooms, displays, etc.
  • Highly organized detail-oriented with an ability to prioritize and handle multiple tasks and projects simultaneously
  • Demonstrates a sincere passion for exceptional customer service
  • Ability to grasp complex ideas and change direction quickly in a fast-paced environment
  • Excellent verbal and written communication skills with the ability to communicate at all levels
  • In order to fulfil this role you should be resident in this country with a valid right to work

We encourage you to apply for a role at KT Solutions even if you don't meet ⚠% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.

We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!
  • Basic Salary €⚠ to €⚠ monthly gross
  • ⚠ days holiday + ⚠% Holiday Allowance
  • Participation in the Company Short Term Incentive Plan (Annual Bonus)
  • Participation in the Company Long term Incentive Plan (Stock Options after qualified period)
  • Travel Expenses Reimbursement
  • Participation company pension plan
  • Homeworking Allowance
  • Dedicated time for training and personal development
  • Health & Wellbeing coaching support
  • Fun and frequent company and team socials
  • And a lot more...

Salary: ⚠ – ⚠ EUR / MONTH