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Medior/Senior IT Servicedesk Engineer

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locations

The Hague

time type

Full time

posted on

Posted 5 Days Ago

job requisition id

R0001530

Summary: Are you service oriented and like a highly professional environment? Apply now as IT Servicedesk Engineer!

Job Description: What will you do? In our

Servicedesk

Team we currentlyhave

2

vacanc

ies

for

result driven and service orientated

s

killed

s

ervicedesk

e

ngineer

.

We’re

looking for 1

medior

and 1 senior engineers. In this roleyour goal is to resolve issues onsite or remotely,in collaboration with 2ndline support teams.You help educate our internal customers to prevent issuesbeforetheyoccur, andyou

are able to

think outsidethe box. You have analytical skills and always look for opportunities to automate and improve services for your internal and external NIBC colleagues. As

our

s

killed

s

ervicedesk

e

ngineer: You

assist

our users with IT related issues (physically, by phone or via ticketing

)

;

Youperfo

r

m user and access management for hardware and

applications

;

You

identify

, triage, and close or assign

i

ncidents

;

You

can

clearly

communicate

an

appropriate course

of

action

;

You work with the team to process requests within defined

SLA’s

;

You take ownership and escalate incidents to a higher level of

support

;

You keep a watch on

ticket

quality

;

You

analyze and watch for trends

and create process

improvements

;

You

align with your Product Owner on initiatives for the roadmap

(Senior

);

You

coach

and guide the

servicedesk

engineers

(Senior

)

;

You are ITIL certified

(Senior

)

;

Your team The

Servicede

sk

has a mix of youth and vigor combined with maturity and stability which works closely with our Process Management Team for Incident, Problem and Change Management.The team dynamic allows for

a high level

of co-operation and interaction, with a particular focus on open feedback and teamwork.

Daily we discuss our priorities, challenges and offer each other help. We use this time also to celebrate our successes. Work hard, play hard is our mentality and we do take pride in organizing festivities and we welcomeand involvenew team membersin ourteam quickly. NIBC as an IT employer NIBC

IT

consists out

of several domains and together NIBC IT aims to be one of the driving forces behind the digital transformation of our bank, an ongoing process that will profoundly change the relationship with our clients and the way we do business. We are

closely connected

and have short lines of communication. If you have

a good idea

today, you may be elaborating it tomorrow. IT is forever changing and so is NIBC and

in order for

us to be able to keep on changing, we need sophisticated individuals to help us lead the bank into the future. NIBC as

organisation Founded in 1945 to finance the visionary entrepreneurs who helped rebuilding the Netherlands after the second World War, NIBC was closely collaborating while professionally supporting companies and individuals in realizing their dreams and goals with a sustainable future in mind. As a multicultural midsize bank with a working environment that is best described as dynamic and ambitious, we share a forward-thinking, can-do attitude with our employees and clients which we call our THINK YES mentality. Our corporate values are Professional, Adaptive, Collaborative and Entrepreneurial. You will have a direct and meaningful impact on both the bank and its clients. By building our company on optimism and mutual trust, and with our THINK YES mentality, NIBC is an enterprising bank that enables ambitions. What’s

in it for you? NIBC is an ambitious environment where together we strive to create a fantastic workplace where you feel safe and challenged to be the best version of yourself. This is in line Professional, Adaptive, Collaborative and

Entrepreneurial, since

you are in the lead of setting the PACE of your career at NIBC. In addition, you receive a competitive salary, plus: Several ways to support your development personally and professionally,

a.o.

:

- Personal development budget, to spend at your own discretion - Professional budget provided by your manager, to develop yourself in your work - In-house training offering NIBC embraces the Hybrid way of Working. This means that we support working from home as well as

encourage

our colleagues to come to the office. NIBC's guideline is to spend at least half of the working time at the

office;

Travel expenses or NS Business Card 1st

class;

32 holidays (which do not have to be registered);

Excellent pension scheme (26% NIBC contribution);

A voucher to improve your home office;

The opportunity to take ownership and show initiative in your role. We are always open to new ideas

, and encourage to use your

voice;

The nature of our Grow to Make a Difference program enables you to be in charge of

your own

development;

Two staff associations: YoungNIBC

and

MyLeisure

;

Vitality program, annual company-wide sports & leisure days;

Monthly internet allowance;

Laptop and a company phone;

Excellent facilities at the office (Coffeecorner

, Restaurant, Exchange bar); ·

Last but not least

, a fun workplace in which diversity and inclusion is valued (click here ).

What

do

you bring? You are an eager IT professional who gets energized by working together with a team and is result-driven and is constantly seeking ways to make the working day fun and effective; think - analytical, fast learner, adaptive, automated, solution orientated, nurturing, sharing, knowledgeable: You keep cool in stressful times

A proactive attitude, involve the right people and know how to follow up on issues

Service orientation to support our business partners and colleagues internally

Fluent in our corporate language English, Dutch is a benefit

Still intrigued? Click the apply button now! To upload multiple documents, click the upload button again after uploading a document. An assessment forms part of the application procedure.For more information about the recruitment procedure or NIBC as employer you may contact our HR

Servicedesk

via

AskHR@nibc.com

. Applications via email will not be taken into consideration. Similar Jobs (9)

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