Head House Host - Wittenberg by Cove - Amsterdam We believe in simplicity, beauty and efficiency. Ever the curious, it's about little things. Big things. Unexpected things.We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests.As a key member of the reception team supervising and training the House Host team, and providing a memorable guest service and genuine hospitality at every stage of the guest journey – from taking the initial reservation, to providing a warm welcome and making a lasting impression when our guests checkout. In this role you will. - Be the ‘go to' person for our guests, contractors and visitors - Provide memorable service at every stage of the guest journey - Continuously looking for opportunities to maximise revenue and occupancy levels - Identifying upselling opportunities - Training the House Host Team - Supporting the Assistant General Manager to ensure that our Housekeeping and Maintenance Teams consistently achieve a high standard of apartments - Participation in weekend shifts - Taking payments, cash handling and end of day reconciliation - Managing reservations and queries (through a variety of channels including online, email, phone and in person) in a professional and efficient manner In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. When and where. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. This is a full-time role

Opleiding

Niveau Vmbo

Overige

Talen: Nederlands

VMBO