Do you speak and write fluent Danish? Are you looking for a well-structured Customer Service with a healthy and collaborative culture? If you excel in keeping your head cool in hectic situations, performing administrative work and enjoy working together with people from different cultures, Applied Medical has the job for you! For our Customer Service team, we are looking for an Order Management Representative with excellent communication skills in English and Danish. Additional Nordic languages are a plus. In this role, you will play a key role in ensuring that hospitals in Northern Europe receive our medical devices in time to perform a wide range of surgeries to patients that need them. After receiving training, you will process the daily order flow, ensuring a smooth supply chain through order management and follow up. Delivering output that is not only accurate but also on time is no easy feat, but with your calm personality and attention to detail you will make a positive difference in the life of patients and healthcare professionals. Our diverse and international Customer Service team is based at the European headquarters in Amersfoort (NL). Four teams; Order Management, Customer Relations, Master Data and Field Support, work together to support our customers throughout Europe. You’ll join a culture fueled by collaboration, innovation, and openness. Key Responsibilities Answer incoming phone calls and emails from customers regarding shipments and invoices Enter Data in SAP to book Customers’ Purchase Orders coming in through different channels (EDI: Electronic Data Interchange; email; Esker; fax; phone)

Process and manage in SAP the daily customer order flow Collect and analyze delivery reports from logistic service providers Communicate with internal departments including Warehouse, Finance, Master Data, and Credit Control to investigate and resolve customer disputes Follow Standard Operating Procedures (SOP) and Quality Processes

What you bring

Relevant experience in a similar (Customer Service) position Good knowledge of MS Office and Windows-based computer applications Fluent oral and written communication skills in English Excellent oral and written communication skills in Danish. Other Nordic languages are a plus Experience with SAP is preferred

What we offer

An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs 27 paid vacation days (based on fulltime contract) with option to purchase five additional days Permanent employment contract Optional hybrid model, including home office equipment and a working from home allowance Commuting allowance of €0,23/km or an NS Business card subscription A wide variety of internal trainings and development possibilities and a tuition program for external trainings The opportunity to pro-actively work on your vitality and fitness State-of-the-art facilities, including green areas, in-house restaurant and gym Additional benefits, such as:

Attractive pension scheme (your contribution at 4%, ours at 12%) €50 net monthly health insurance contribution Two (paid) days per year dedicated to volunteering activities Several fun company events and meaningful initiatives organized throughout the year

At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in anenvironmentally friendlyand international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.

If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.

Interested?

Would you like to be part of our expanding team? If the answer is yes, we'd love to get to know you and look forward to hearing from you! For more information regarding our hiring process, click

here

. If you have any questions, feel free to contact us via

recruitment-eu@appliedmedical.com

or +31 (0)33 7548713. Not the right job for you? Take a look at our other vacancies and follow us on

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