voco® The Hague, an IHG Hotel About us voco® The Hague Can you imagine, walking to one of the most beautiful hotels in The Hague during the sunset. Welcome to voco The Hague, that will be your workplace! You will guard the hotel when no one is there. Taking care of the guests needs and providing them with the best stay ever. From checking guests in to keeping an eye out to make sure everyone is safe, you can do it all! Together with a colleague you will rock the night shifts, since there is enough to do to make you stay awake! Destination: voco® The HagueCome on into an iconic former bank building where offices and ATMs have made way for a brand-new hotel. First impression? 204 elegantly furnished rooms, 7 floors and a warm welcome from your future team. Ready to land this job? - Performing tasks related to the night audit, running the closing of the day in our systems and creating the reports that are needed for multiple departments. - Following-up on administrative discrepancies and other irregularities resulting from the night audit and ensuring correct communication on this to the right departments. - Ensuring guest and colleague safety and security following the existing procedures. - Ensuring that all procedures are executed correctly for the smooth running of the shift and you contribute to the improvement of all procedures. - Walking safety rounds through the hotel multiple times per shift. - Checking guests in and out and handling guest requests. - Preparing and delivering food and drinks from a limited night room service menu. - Posting expenses on guest accounts, and processing payments for the guests. - Monitoring the safe closing of the F&B outlets. - Training the reception hosts on night related brand standards and make sure SOP's are followed. - Promoting teamwork and lifestyle service through clear communication and coordination with other teams.  - Driving a great working environment for teams to thrive by connecting

Opleiding

Niveau Mbo-algemeen

Overige

Talen: Nederlands

MBO-Algemeen