voco® The Hague, an IHG Hotel About us voco® The HagueIf there's one thing we know, it's that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back. Our guests are mostly pretty unstuffy and laid-back. And while they may not be looking for us to hang onto their every word, they do want us to be there when they need us to be. So, at voco™, we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing. Destination: voco® The HagueCome on into an iconic former bank building where offices and ATMs have made way for a brand-new hotel. First impression? 204 elegantly furnished rooms, 7 floors and a warm welcome from your future team.  Ready to land this job? - Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay. - Ensuring the quality of the hotel product is always at the highest possible level. - Making sure all procedures are followed according to voco™ brand standards and IHG guidelines. - Working systematically according to a checklist that includes all tasks for the Front Desk. - Ensuring all procedures regarding safety & security are followed closely. - Communicating all pertinent information related to the expected arrival and departure of VIP's and key guests. And ensure all special guest requests are communicated to the right departments. - Promoting teamwork and lifestyle service through daily communication and coordination with other teams.  - Working in various shifts including morning, day, evening and nightshifts on weekdays and in the weekend. - Living the voco&

Opleiding

Niveau Mbo-algemeen

Overige

Talen: Nederlands

MBO-Algemeen