At EMS, we are the leading manufacturer of precise medical devices for dental prophylaxis, orthopedics, and urology. As a market leader in medical technology, we stand for quality, customer focus and innovation.

The concept of Guided Biofilm Therapy (GBT) stands for the revolution in prophylaxis in the dental field. Our vision is not only the health of the patients (m/f/x), but also their well-being – already during the treatment.

As an employer, we focus on people. With almost 1,000 qualified and specialized employees (m/f/x), we work day by day to keep improving together – at our headquarter in Nyon (Switzerland) and around the world.

Currently we, EMS Electro Medical Systems GmbH, based in Munich, are looking for a dedicated

Customer Service Agent (m/f/x) for the Netherlands
100% remote (full time)

• As a competent contact person (m/f/d), you will support our Dutch customers with telephone enquiries about our products for dental practices
• You will act as our figurehead, provide professional assistance and represent our friendly company
• You will be responsible for service-oriented commercial processing and administrative support for sales campaigns and ordering
• Maintaining our merchandise management and CRM system is part of your daily business
• You form the internal interface to other customer-oriented departments

• Ideally, you have completed training with a (dental) medical, technical or commercial focus (e.g. medical technology, MTA, ZFA, industrial clerk or similar)
• You have already gained initial experience in inbound telephony, telephone customer care or customer advice
• You can identify very well with our Guided Biofilm Therapy (GBT) concept and the field of oral hygiene
• You have a talent for communication and a flair for dealing with different personalities
• Your approach is service- and goal-oriented: you like to work out a practicable solution
• You are a team player through and through
• You are used to working with MS Office applications
• You have a very good knowledge of Dutch and also speak English very well