Locatie:
3523CB UTRECHT
Nederland
Contract:
Voltijds, Onbepaalde duur
Contact:
0308080303
Datum Gepubliceerd:
23 juni 2024
Reception Manager - MOXY Utrecht
- Hotelprofessionals
- Utrecht
- Management & Consultancy
- 1 week geleden
We are currently looking for a Reception Manager on a fulltime basis.As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests. Duties - Support Team Members in handling guest requests and enquires to ensure a positive outcome - Ensure a consistent, high level of customer service and respond to guest complaints and disturbances - Supervise accurate and efficient reception operations including check in/out procedures - Drive sales revenues and promote hotel services and facilities for up-selling opportunities - Understand and apply correct finance and hotel credit policy procedures - Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork - Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties - Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards - Act in accordance with the front of house equipment and the property management systems (OPERA) - Conduct training programs on an ongoing basis - Carry out shift handovers and brief team members as required - Follow Moxy by Marriott brand standards - Assist other departments and maintain good working relationships with hotel Team Members - Act with responsibility in emergency situations - Able to perform the Night Audit and ensure all reports are prepared for next day operations - Make book-outs if necessary - Performs security checks of interior and exterior of the premises - Together with the team enroll new members for Marriott Bonvoy (loyalty program) Qualifications - Minimum of 2-year experience in similar role - Previous experience in a hotel industry - Positive attitude and good communication skills - Resident in/close to Utrecht (or acceptable travel distance) - C
Opleiding
Niveau Mbo-algemeen
Overige
Talen: Nederlands
MBO-Algemeen
Aanbod
We are currently looking for a Reception Manager on a fulltime basis.
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