We are currently looking for a Reception Manager on a fulltime basis.As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests. Duties - Support Team Members in handling guest requests and enquires to ensure a positive outcome - Ensure a consistent, high level of customer service and respond to guest complaints and disturbances - Supervise accurate and efficient reception operations including check in/out procedures - Drive sales revenues and promote hotel services and facilities for up-selling opportunities - Understand and apply correct finance and hotel credit policy procedures - Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork - Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties - Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards - Act in accordance with the front of house equipment and the property management systems (OPERA) - Conduct training programs on an ongoing basis - Carry out shift handovers and brief team members as required - Follow Moxy by Marriott brand standards - Assist other departments and maintain good working relationships with hotel Team Members - Act with responsibility in emergency situations - Able to perform the Night Audit and ensure all reports are prepared for next day operations - Make book-outs if necessary - Performs security checks of interior and exterior of the premises - Together with the team enroll new members for Marriott Bonvoy (loyalty program) Qualifications  - Minimum of 2-year experience in similar role - Previous experience in a hotel industry - Positive attitude and good communication skills - Resident in/close to Utrecht (or acceptable travel distance) - C

Opleiding

Niveau Mbo-algemeen

Overige

Talen: Nederlands

MBO-Algemeen

Aanbod

We are currently looking for a Reception Manager on a fulltime basis.