Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

Job Description: What will you work on? As a member of the customer facing team the Order Management Specialist will be the customer advocate from receipt of the order right through to delivery of the product. This role will provide top tier customer service to their assigned account(s) through proactive management of the orders and by partnering with cross-functional team members and stakeholders to ensure best in class results. The incumbent should possess strong communication skills and be able to influence, multi-task, prioritize competing customer issues whilst driving to the root cause with a service mindset. Through the management of the order book, this supply chain professional will own the seamless integration of orders between our EDI systems, Customer Portals etc., and our ERP. You will be a key player within our Supply Chain team with increasing ownership and oversight of the ordering process.

How will you create impact?

Provide top tier customer service to ensure customer satisfaction

Create and implement effective mode of operation to ensure that team members stay focused in administering their duties

Manage orders in a timely and accurate manner adhering to customer dates

Communicate Service Issues to internal and external stakeholders on a timely basis

Navigation and research in SAP, EDI, customer's system, 3rd party systems (where required) to effectively manage order execution

Take personal ownership / accountability for the order management process to deliver top tier service level

Identify systemic recurring order management issues and escalate as necessary

Partner with Supply Chain functions to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges

Ensure unfulfilled order issues are resolved daily by communicating with 3PL partners

Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues and to enhance mutual understanding of the order to cash process

Cultivate and maintain positive relationships with customer and internal stakeholders

Partner with team and other functions to identify ways to improve efficiency of the order to cash process

Other duties as assigned by Order Management Manager or Order Management Lead

How will you fit into the team? This position reports to Manager, Order Management or Team Leader, and will frequently liaise with the Logistic, Finance, Sales and Marketing, Demand and Supply Planning teams.

What are your skills and experience?

Bachelor’s Degree

Min 3+ years of CPG/Retail Experience preferred

Experience with a Tier 1 ERP system required (SAP Preferred)

Experience with EDI transactional processing

Working knowledge of Windows, Excel, Word, PowerPoint

Proven track record of providing quality customer service

Strong time management, organizational, and prioritization skills

Ability to adjust quickly to new processes and procedures

Ability to work and make decisions independently in a fast-paced environment

Excellent attention to detail and ability to proactively identify and resolve problems

Ability to convey ideas clearly through written, verbal, and non-verbal mediums using strong interpersonal skills

Team player who helps create a result focused and motivating team environment

Demonstrated conflict management through persuasion, negotiation, and compromise

Language skills:

English – advanced

French – advanced

#LI-Hybrid #LI-HM

What you can expect from us: Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

Growth and Career Opportunities

Flexible Work Hours

Innovation, Collaboration and Fun

Comprehensive Benefits

Other fun Perks!

What’s it like to work here? Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at JobsEU@spinmaster.com or by phone at +421905215125 and we will work with you to meet your accessibility needs.

We do appreciate all interest; however only those selected for interview will be contacted.

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